Help
Frequently asked questions
Quick answers about accounts, prices, orders and delivery.
Who can buy in this store?
Registered businesses in Portugal, Spain and Italy: pet shops, vet clinics, vet hospitals, vet pharmacies, groomers and dog hotels.
How do I open an account?
Fill in the form on the 'Become a partner' page. When your account is approved, you get an email and can log in with the same email address.
Why can't I see prices?
Prices are only shown to approved partners. Log in with your business account to see them.
Is there a minimum order?
Yes. The minimum order is €100 per order, excl. VAT and shipping. There is no minimum per product.
Do you sell in packs?
Most products are sold per unit. Toppings are sold in boxes of 12. The pack size is shown on each product page.
Do prices include VAT?
No. Prices exclude VAT. VAT is calculated at checkout, based on your country and VAT number.
How do I pay?
You pay by credit card at checkout when you place the order.
How long does delivery take?
Orders are delivered free of charge in 5 business days to Portugal, Spain and Italy.
Where does my order ship from?
Orders to Portugal and Spain ship from our warehouse in Portugal. Orders to Italy ship from our warehouse in Italy.
Can I order for several shops or clinics?
Yes. One company account can have several locations, each with its own delivery address. You choose the location when you order.
Who issues the invoice?
Barkyn Portugal issues the invoice for every order, with your company name, address and VAT number.
How can I contact you?
Use the contact page. Please include your company name and, if you have one, your order number.
Barkyn Partners
Ready to stock Barkyn?
Apply in a few minutes. We only need your business details.